Support 24/7
Support 24/7
Trusted HRM - Support
Welcome to Trusted HRM Support
We're here to help you with any questions or issues you may have with the Trusted HRM mobile application.
CONTACT US
Email: [email protected]
Response Time: 24-48 business hours
COMMON SUPPORT TOPICS
Account & Login Issues
Forgot password
Cannot login
Account locked
Email verification problems
Login credentials (contact your HR department)
Attendance Tracking
Check-in/Check-out issues
Location permissions
Selfie capture problems
Time tracking errors
Attendance history
GPS accuracy issues
Account Deletion
How to delete your account
Data removal process
Account deletion timeframe
Privacy and data retention
Leave Management
Request leave
Leave approval status
Leave balance inquiries
Leave attachments
Technical Issues
App crashes
Notification problems
Performance issues
Device compatibility
Offline sync issues
Camera permission errors
Privacy & Data Concerns
How your data is used
Selfie photo storage and retention
Location data usage
Data deletion requests
Employer data access
HOW TO REQUEST SUPPORT
Send an email to [email protected]
Include:
Your registered email address
Your employer/organization name
Detailed description of your issue
Screenshots if applicable (do not include sensitive information)
Device model and OS version
App version
Note: For account-related issues (email changes, role updates, account access), please contact your employer's HR department or system administrator directly.
ACCOUNT DELETION REQUEST
To delete your account:
iOS users: Use the "Delete Account" option in Settings within the app
Android users: Use the "Delete Account" option in Settings within the app
For assistance: Email [email protected] with subject "Account Deletion Request"
What happens when you delete your account:
Your account and personal data will be permanently deleted within 30 days
Attendance records may be retained for legal/compliance purposes as required by your employer
This action cannot be undone
You will need to contact your employer to create a new account if needed
Alternative: If you're having issues with the app but don't want to delete your account, contact us at [email protected] or speak with your HR department about account deactivation.
FREQUENTLY ASKED QUESTIONS
Q: How do I reset my password?
A: Contact your employer's HR department or system administrator. Passwords are managed through the web-based admin panel, not the mobile app.
Q: Why can't I check in?
A: Ensure location permissions are enabled and you're within the designated work area. If your employer has enabled selfie-based attendance, also ensure camera permissions are granted.
Q: How long does account deletion take?
A: Account deletion is processed within 30 days of request. Some employment-related data may be retained by your employer for legal compliance.
Q: Can I recover a deleted account?
A: No, account deletion is permanent and cannot be reversed. You will need to contact your employer to create a new account.
Q: Why is the app asking for a selfie?
A: Your employer has enabled selfie-based attendance verification. This is optional and controlled by your organization. Contact your HR department if you have concerns.
Q: Does the app use facial recognition?
A: No. Trusted HRM captures selfie photos only for visual identity verification. We do NOT use facial recognition, face detection, or biometric processing technology.
Q: How is my location data used?
A: Location data is collected only during check-in/check-out to verify your attendance at designated work locations. It is shared with your employer for attendance tracking purposes.
Q: Who can see my selfie photos?
A: Selfie photos are shared only with your employer/organization and stored securely on our servers. We do not share photos with third parties (except our cloud hosting provider for storage).
Q: How do I disable selfie or location tracking?
A: These settings are controlled by your employer. Contact your HR department to request changes. Note that disabling these features may prevent you from using certain app functions.
Q: What if I'm having issues with offline sync?
A: Ensure you have a stable internet connection. The app will automatically sync offline attendance records when connectivity is restored. Maximum 100 offline records are stored on your device.
Q: Can I use the app without granting location permissions?
A: No, location permissions are required for the core attendance tracking functionality. Without location access, you cannot check in or check out.
Q: How do I request my personal data?
A: Email [email protected] with subject "Data Access Request" and include your registered email address. You can also contact your employer's HR department.
PRIVACY & SECURITY
For information about how we handle your data, please visit our Privacy Policy.
For employment-related data inquiries or to exercise your data rights, please contact your employer's HR department.
EMPLOYER/HR ADMINISTRATORS
If you're an HR administrator or employer needing support with the web-based admin panel, user account management, or organization settings, please email [email protected] with subject "Admin Support Request."
App Version: 1.0.2
Last Updated: January 12, 2026